Free repair for your jewelry
We know how important it is for you to wear a piece of jewelry that represents you and maintains its beauty over time.
For this reason, we created Romilab Surgery SOS , an exclusive service designed for our customers.
If your Romilab jewel has suffered damage or imperfection, you can count on us to fix it for free.
1. Reporting the problem
If you notice a defect or damage to your Romilab product, please send us a detailed description of the problem to the email address info@romilab.it , along with photos and within 48 hours we will respond to you whether the product is eligible for the Romilab Surgery SOS service.
Once you receive confirmation, you can ship the product to our laboratory at your own expense.
We will provide you with the address and packing instructions, ensuring your jewelry arrives safely.
Our team of expert craftsmen will take care of your product, repairing the problem at no additional cost to you.
Typically, the repair process takes 7 to 10 business days.
Once the repair is complete, we will send the product back to you by courier, ready to be worn again.